Shipping Methods
Customers have the option to ship their order via United States Postal Services(USPS) or the United Parcel Service (UPS).
a. USPS: Priority Mail is the only shipping option available from the United States Post Office. Transit times posted to a customer’s order for Priority Mail is provided by the USPS as estimated times and is not guaranteed. The Post Office reserves up to 15 days from time of shipments to complete the delivery per USPS policy.
b. UPS: For guaranteed time of delivery, please choose one of the UPS options – Ground, Three Day Select, Second Day Air, or Next Day Air.
Shipped orders will receive, via email, a tracking number corresponding to the recipients selected carrier within 24 business hours of the time it was shipped. Orders consisting of multiple packages may have separate tracking numbers.
Returns & Exchanges
All customized orders are final. No refunds or exchanges are available unless the item is defective or misprinted by OCD. If rhinestones, vinyl, or images are not properly staying on the garment or accessory, OCD will fix it at no cost. If a damaged item(s) has to be shipped, OCD will cover the shipping costs. To initiate a return or exchange for a damaged item, contact ocdunlimited@yahoo.com with a description and photo evidence of the damage.